Your arrival and pickup guide to New Chitose Airport

New Chitose Airport Guide
From the Arrivals Lobby to Your Ride

What the arrivals lobbies look like, how to reach the reserved-taxi stand, and how to meet your transfer driver — organized by arrival gate. Useful airport facilities are covered too.

This page explains how MUTOTAXI guides its transfer guests to the pickup point. It is not official airport information. Facility locations and hours can change, so please check the official New Chitose Airport website for the latest information.

About New Chitose Airport

Hokkaido's main gateway by air. The Domestic and International Terminals are separate buildings, linked by a connecting walkway.

Domestic Terminal

The arrivals lobby is on the 1st floor. Depending on your airline, you come out at either the "ANA side" or the "JAL side" — and that decides which pickup stand is closest.

International Terminal

The arrivals lobby is on the 2nd floor. You pass immigration, baggage claim and customs before reaching it. The reserved-taxi stand is on the 1st floor.

Moving between terminals

The two terminals are connected by a walkway you can walk through, with moving walkways along the way.

JR New Chitose Airport Station

On the basement level of the Domestic Terminal, served by the Rapid Airport train to Sapporo.

Domestic arrivals: from the gate to the pickup stand

According to the official airport website, the Domestic Terminal has two reserved-taxi stands, both on the 1st floor. We pick you up at the one nearest your arrival gate.

Arriving at the ANA-side arrival gate

ANA, AIR DO, Peach, IBEX, etc.

18 Reserved-taxi stand where
MUTOTAXI picks you up
  1. Your flight lands
  2. Collect your luggage at baggage claimOnce you have it, message your driver.
  3. Go out into the arrivals lobby
  4. Go outside through Exit 5
  5. Walk to reserved-taxi stand No. 18Look for the number sign.

Arriving at the JAL-side arrival gate

JAL, Jetstar, Skymark, FDA, etc.

10 Reserved-taxi stand where
MUTOTAXI picks you up
  1. Your flight lands
  2. Collect your luggage at baggage claimOnce you have it, message your driver.
  3. Go out into the arrivals lobby
  4. Go outside through Exit 8
  5. Walk to reserved-taxi stand No. 10Look for the number sign.

Near the stand there are also regular taxi stands and stands just for ride-hailing apps. Please check the number sign carefully before you wait. Your arrival gate can change depending on the airline, so we also confirm it when you book.

Arriving on an international flight

Flights from overseas arrive at the International Terminal. The arrivals lobby is on the 2nd floor, and the reserved-taxi stand where MUTOTAXI picks you up is on the 1st floor.

81 Reserved-taxi stand where
MUTOTAXI picks you up (1st floor)
  1. ImmigrationIt can take a while at busy times.
  2. Collect your luggage at baggage claimThen go straight through customs.
  3. CustomsOnce you are through customs, message your driver.
  4. Come out into the 2nd-floor international arrivals lobbyThere is a Lawson convenience store on your right for drinks and snacks.
  5. Walk to the left through the lobbyAt the end, restrooms are on the right and the elevator and escalators are on the left.
  6. Take the elevator at the end on the left down to the 1st floorStand No. 81 is right near where this elevator lets you out.
  7. Step outside: stand No. 81 is just to your leftNo. 81 is the reserved-taxi stand. Look for the number sign. The nearby "81A" stand is for ride-hailing apps, so please make sure you wait at No. 81.

If you want to go to the Domestic Terminal

If you are connecting to a domestic flight or want to shop on the domestic side first, you can walk to the Domestic Terminal through the connecting walkway. If you would like to change the pickup point, please tell us in advance.

Pickup stands in photos

Landmarks from the arrival gate to the stand.

Domestic Terminal 1st floor map (Arrival Gates 1–5 and the bus/taxi lane)
Domestic Terminal 1st floor map (Arrival Gates 1–5 and the bus/taxi lane)
Exit to the outside from the ANA-side arrival gate
Exit to the outside from the ANA-side arrival gate
Exit to the outside from the JAL-side arrival gate
Exit to the outside from the JAL-side arrival gate
ANA-side reserved-taxi stand and its number sign
ANA-side reserved-taxi stand and its number sign
JAL-side reserved-taxi stand and its number sign
JAL-side reserved-taxi stand and its number sign
International Terminal 2nd floor arrivals lobby map (elevator down to the 1st floor)
International Terminal 2nd floor arrivals lobby map (elevator down to the 1st floor)
International Terminal reserved-taxi stand No. 81, 1st floor
International Terminal reserved-taxi stand No. 81, 1st floor

How to meet MUTOTAXI

From booking to getting in the car.

  1. Book your transfer in advanceUse the booking form to tell us the date, time, number of passengers, luggage and destination.
  2. Share your flight number and arrival timeWith your airline and flight number, we can adjust the pickup if your flight is early or late.
  3. Collect your checked luggageTake your time — there is no rush while you wait at baggage claim.
  4. Message your driver once you have your bags (international: after customs)Let Muto know using the contact method you chose when booking (WhatsApp, LINE or SMS). On international flights, please message us after you clear customs.
  5. Go to the reserved-taxi standSee the gate-by-gate directions above (international arrivals: stand No. 81 on the 1st floor).
  6. Your driver brings the car to the standWe drive the car from the airport parking lot to the stand. Please wait a few minutes.
  7. Find the car and get inLook for a black Alphard. Muto will load your luggage.
MUTOTAXI transfer vehicle, Toyota Alphard Executive Lounge
Vehicle
Toyota Alphard
Grade
Executive Lounge
Capacity
Up to 6 passengers
Driver
Muto

Useful airport facilities

Handy facilities after you land. Please check the official website for locations and hours.

RestroomsAvailable on every floor, including accessible restrooms for wheelchair users and people with ostomies.
ATMs & currency exchangeThere are ATMs and currency exchange counters in the terminals. Check each ATM's sign to see whether it accepts cards issued overseas.
Free Wi-FiFree Wi-Fi is available inside the terminals — handy for messaging your driver after landing.
Convenience stores & restaurantsThere are shops near the arrivals lobby, and the upper floors are packed with Hokkaido food — ramen, seafood and more.
Luggage servicesLuggage delivery and temporary storage services are available — useful for sending ski gear ahead.
JR New Chitose Airport StationBasement level of the Domestic Terminal, served by the Rapid Airport train to Sapporo.
Car rental countersRental car companies have counters on the 1st floor of the Domestic Terminal.
Tourist informationBesides the arrivals lobby information desk, the Hokkaido Foreign Tourist Information Center is on the 2nd floor of the International Terminal.

New Chitose Airport official website (floor maps & facilities)
Official: taxi pickup and drop-off points ／ Official: transportation & access

FAQ

What happens if my flight is delayed?
If you tell us your flight number when booking, we can adjust the pickup to your actual arrival. If your flight is canceled or badly delayed, please let us know through your chosen contact method (WhatsApp, LINE or SMS) as soon as you find out.
Is it OK to contact you after I collect my luggage?
Yes. Baggage claim can get crowded, so please message us once you have your bags. We will then bring the car to the stand. If you arrive on an international flight, please message us after you clear customs.
Is the reserved-taxi stand different from the regular taxi stand?
Yes. At the regular taxi stand you take whichever taxi is next in line. MUTOTAXI picks you up at the reserved-taxi stand. There is also a stand just for ride-hailing apps nearby, so please check the number sign before you wait.
What if I can't find my driver?
Contact us through the method you chose when booking. Tell us where you are (the name of your arrival gate or the number on a nearby sign) and we will guide you to the meeting point.
Can you fit large suitcases and ski gear?
Up to 6 passengers can ride. Please enter the number of suitcases and golf bags in the booking form, and note skis and snowboards (how many and the case size) under "Other luggage". Depending on the number of people and amount of gear, everything may not fit, so we check in advance.
Where do we meet if I arrive on an international flight?
We pick you up at reserved-taxi stand No. 81 on the 1st floor of the International Terminal. The arrivals lobby is on the 2nd floor. After the arrival exit, walk to the left through the lobby and take the elevator at the end on the left down to the 1st floor; stand No. 81 is right nearby. Immigration and customs can take a while, so please message us once you are through customs. We will then bring the car to the stand.
How long does it take from the airport to Sapporo?
About 1 hour to 1 hour 15 minutes by car, depending on the time of day, traffic and winter weather.
How long does it take from the airport to Niseko?
About 2 hours to 2 hours 30 minutes by car. In winter, snow can make it take longer.

From the airport to your hotel, no transfers

From the arrivals lobby to hotels in Sapporo, Niseko and across Hokkaido, in a private Alphard. Fares are per vehicle, for up to 6 passengers.

Check fares & book your airport transfer
New Chitose Airport ⇔ Sapporo transferFrom the arrivals lobby to your Sapporo hotel, no transfers. New Chitose Airport ⇔ Niseko transferRight to your lodge, even with lots of ski gear. Hotels by areaFind a place to stay in Sapporo, Niseko, Jozankei and more. Hokkaido travel guideHighlights to help you choose where to go. MUTOTAXI booking formEnter your date and destination to check the fare.

Before you go: Hokkaido travel prep guide

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